Trade Terms

Last updated: 16 August 2026

1. Eligibility and account information

You must provide accurate, current information about yourself and your business. You must keep your contact details, coverage areas, job types, insurance and relevant registration information up to date.

2. Verification

We may require identity, insurance, business and relevant trade-registration evidence before activating or continuing an account. Approval is at Vett Trade’s discretion based on the information available to us and our platform standards. You must promptly tell us if a document expires, is cancelled or becomes inaccurate.

3. Lead information

Before payment, the portal may show information such as job type, area, urgency and lead fee while customer contact details remain locked. Lead information comes primarily from the customer and may later change or prove incomplete. You should make your own assessment after contact.

4. Lead fees

The applicable lead fee is shown before you accept and pay for the opportunity. Payment unlocks the customer contact details for that lead. A paid lead fee does not guarantee customer contact, attendance, a quote, acceptance of your quote or a completed job.

5. Lead-credit and refund rules

We may approve a lead credit or refund where the opportunity is materially defective because of a platform or source-data issue. Examples may include:

• the supplied telephone number is materially invalid or belongs to someone who confirms they did not make the request;
• the same lead was charged twice to the same trade;
• the lead was assigned outside the area or job type shown because of a clear Vett Trade platform error; or
• another clear platform error made the purchased lead unusable.

Normally, a lead is not refundable merely because the customer does not answer, changes their mind, chooses another trade, rejects your quote, the job is smaller than expected, your business cannot attend, or you do not win the work.

Requests for a lead credit or refund should be made through our contact page as soon as reasonably possible and preferably within 48 hours of purchase, with the lead reference and supporting information. We will review the circumstances fairly and may issue a refund to the original payment method or a lead credit where appropriate. This policy does not remove any rights that cannot lawfully be excluded.

6. Customer data

Customer contact details are provided only for handling the relevant job opportunity. You must not sell, publish, harvest, add to unrelated marketing lists or use customer information for unrelated purposes. You must handle customer data securely and comply with applicable data-protection law.

7. Customer relationship

You contract directly with the customer for any plumbing work you agree to undertake. You are responsible for your own quote, pricing, attendance, workmanship, materials, guarantees, tax, insurance, licences, registrations and legal obligations. You are not an employee of Vett Trade.

8. Conduct

You must communicate professionally, avoid misleading claims, quote transparently, comply with applicable consumer law and trade-specific legal requirements, and perform only work you are competent and legally entitled to undertake.

9. Gas and regulated work

Where work requires a particular legal registration or competence, you must hold the required status before offering or carrying out that work. Display or collection of registration information by Vett Trade does not transfer that responsibility to Vett Trade.

10. Job-status updates

You should keep lead statuses reasonably accurate so customers and Vett Trade can understand progress. You must not deliberately mark jobs inaccurately to manipulate platform records.

11. Suspension or removal

We may pause, restrict or close a trade account where information cannot be verified, documents expire, fees are disputed or unpaid, there is suspected fraud or misuse, repeated customer complaints, unsafe conduct, serious legal concerns or breach of these terms. Where appropriate, we may ask for further information before deciding.

12. Complaints

Vett Trade may contact you for your account of a customer complaint or dispute. You agree to cooperate reasonably with platform investigations. Vett Trade may record outcomes and use complaint history when deciding whether an account remains active.

13. Platform availability

We do not guarantee any minimum number, value or frequency of leads, nor continuous platform availability. We may adjust matching, coverage, pricing or platform features over time.

14. Liability

Nothing in these terms excludes liability where it would be unlawful to do so. Subject to that, Vett Trade does not guarantee the accuracy of customer-supplied information or the commercial outcome of any lead and is not responsible for the customer’s decision whether to proceed with your services.

15. Changes to these terms

We may update these terms as Vett Trade develops. Material changes affecting active trades may be communicated through the platform or by email where appropriate.