Customer Terms

Last updated: 16 August 2026

1. Using Vett Trade

You may submit a plumbing request through Vett Trade without paying a customer lead fee. You must provide information that is accurate to the best of your knowledge so we can assess and match the request appropriately.

2. Matching and availability

We may use information such as your location, job type, urgency and trade coverage to match or rank suitable plumbing professionals. We do not guarantee that a trade will be available, respond within a particular time, accept a job or provide a quote.

3. Trade checks

Vett Trade may review information supplied by trades before activating their accounts, including identity, insurance and relevant registration information where applicable. These checks are designed to support platform quality and safety, but they are not a guarantee of workmanship, conduct, financial standing, availability or suitability for every job.

4. Your contract with the trade

Any quote, attendance charge, materials cost, labour charge, guarantee, cancellation arrangement or plumbing service contract is agreed between you and the plumbing professional. Vett Trade is not the employer, agent or subcontractor of the plumbing professional and does not set the final customer price for plumbing work.

5. Customer contact details

When your request is assigned and the relevant trade lead has been accepted and paid for, your contact details may be made available to that trade so they can contact you about the request. Please read our Privacy Notice for more information.

6. Job tracking

Vett Trade may show status information such as contacted, quoted, won or completed. These statuses are operational updates and may depend on information entered by the trade. They do not amount to an independent inspection or certification of the work.

7. Emergencies

Do not rely on Vett Trade where there is an immediate risk to life, serious injury, fire, gas escape or another emergency requiring an emergency service or utility provider. Contact the appropriate emergency service or utility provider directly.

8. Problems, complaints and disputes

If the issue concerns the plumbing work, you should normally raise it directly with the trade first. You may also contact Vett Trade through our contact and complaints page so we can record the issue and review conduct on the platform. We may ask both sides for information. Unless required by law or expressly agreed, Vett Trade does not become a party to the underlying plumbing dispute.

9. Misuse

You must not submit knowingly false, abusive, fraudulent or duplicate requests, attempt to obtain restricted trade information without a genuine job request, or misuse the platform in a way that harms customers, trades or Vett Trade.

10. Liability

Nothing in these terms excludes liability where it would be unlawful to do so. Subject to that, Vett Trade is responsible for operating the matching platform with reasonable care but is not responsible for the plumbing professional’s independent acts, omissions, quote, workmanship, materials or failure to attend.

11. Changes

We may update these terms as the service changes. The version published when you submit a request will apply to that platform interaction, subject to any rights that cannot lawfully be excluded.