Privacy Notice

Last updated: 26 August 2026

1. Who we are

Vett Trade is a trading name of Daniel Farnell, a sole trader. Business correspondence address: 15 Blackheath Rise, Lewisham, SE13. For privacy questions or data-rights requests, contact us through our contact page.

2. Information we collect

Depending on how you use VettTrade, we may collect:

• Customer details such as name, telephone number, email, area or postcode, property type, trade category, job type, urgency and job description.
• Customer history records linking current and completed VettTrade jobs, status updates, callback notes, service interactions and complaints.
• Job information, attendance-payment status, quotes, accepted amounts, VettPay payment status and internal reference numbers.
• Trade account information such as business and contact details, areas covered, trade categories and job types.
• Trade verification information including identity, insurance, business details and relevant registration or licence information where applicable.
• Payment records including attendance payments, repair payments, platform fees, payout status and Stripe transaction or checkout identifiers. VettTrade does not store full payment-card details.
• Support, complaint, dispute and privacy-request information.
• Technical, security and attribution information reasonably needed to operate and understand the service, including landing pages, referring pages, UTM values and advertising click identifiers present in the page URL.

3. Why we use personal information

We use personal information to provide and administer the service, identify returning customers, maintain repair history, process and match repair requests, allow approved trades to handle assigned jobs, send attendance, quote and payment links, operate the Customer Portal, verify trade accounts, process VettPay transactions, send service notifications, deal with complaints and disputes, prevent fraud or misuse, understand marketing effectiveness, improve the service, keep appropriate records and comply with legal obligations.

4. Our lawful bases

Depending on the activity, we rely on taking steps at your request before entering into a contract or performing a contract, our legitimate interests in operating, measuring, improving and protecting VettTrade, compliance with legal obligations, and consent where the law requires consent for a specific optional activity.

5. Who we share information with

Relevant customer contact and job information may be shared with the approved trade assigned to the repair so they can handle that job. We may also use service providers that help operate the platform, including hosting/database, payment and transactional email providers. We do not sell customer contact details as a marketing database.

6. Service providers

VettTrade currently uses providers including Supabase for database, authentication and backend services, Vercel for website hosting, Stripe for payment processing, and email-delivery providers for transactional notifications. Those providers process information under their own contractual and privacy arrangements.

7. Customer records and repeat requests

Where the same telephone number is used for another VettTrade request, we may link the new job to the existing customer record so previous and completed jobs can be shown in the Customer Portal and so support staff can recognise a returning customer. Admin interaction notes may also be retained where reasonably needed to manage callbacks, complaints, follow-ups or repeat work.

8. Campaign and enquiry attribution

When you arrive through a campaign or referring page, VettTrade may record limited attribution information alongside the enquiry to understand which traffic sources generate genuine requests. This may include page paths, referring pages, UTM campaign values and advertising click identifiers present in the URL.

9. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose it was collected, including customer-history functionality, service delivery, complaints and disputes, fraud prevention, accounting, service measurement and legal requirements. Records linked to completed transactions or disputes may be retained longer where needed for legal or accounting reasons.

10. Your rights

Depending on the circumstances, UK data-protection law may give you rights to access your personal information, ask for inaccurate information to be corrected, request deletion or restriction, object to certain processing, request portability, and withdraw consent where processing depends on consent.

11. Complaints about privacy

Please contact us first so we can investigate. You also have the right to complain to the UK Information Commissioner’s Office if you are unhappy with how your personal information has been handled.

12. Security

We use technical and organisational measures designed to protect personal information. The Customer Portal requires a job reference and matching telephone number. Assigned trades receive customer details for the job they have been allocated rather than unrestricted access to the customer database.

13. Automated matching

VettTrade may use job details such as location, trade category, work type, urgency and trade coverage to help rank or match suitable trades. Matching assists allocation; it does not guarantee workmanship, availability or the outcome of a job.

14. Changes

We may update this notice when the service or legal requirements change. The latest version will be published here with an updated date.